Returns & Exchanges
We want you to be totally satisfied with your MasculineCraft.com purchase, However we understand that sometimes a product you purchase just doesn't work out. We want to make the return process as convenient as possible for you and we will gladly help you with the process.
Please contact our Customer care at 1 (844) 707 1133 or email us at firstname.lastname@example.org and request a Return Merchandise Authorization (RMA) number. Once an RMA is issued, you have 10 days to return the product to us. Products cannot be returned without this authorization number.
We accept returns within 30 days of invoice date as long as there’s at least 80% of the product remaining. Please note: This applies to grooming products only; Safety razors and straight razors cannot be returned or exchanged due to sanitary reasons.
Please call 1 (844) 707 1133 and request a Return Merchandise Authorization (RMA) number.
Ship package to the following address with Return Merchandise Authorization (RMA)
Customer can select the return shipping method of their choice. Please note that we do not pay for return shipping cost.
Masculine Craft Co.
ATTN: Online Returns
1108 Commerce Drive,
Richardson, TX. 75081
Damaged or Missing Products
All claims for damaged, defective or missing product(s) must be filed with Masculine Craft Customer Care within 3 business days of receiving your order. Please contact us immediately at 1 (844) 707 1133 if you receive a damaged order, product or if you are missing an item in your order. We will either track your package or replace the damaged or missing items at our expense. In the event your product(s) arrives damaged, please send us a photo of the affected product to Customer Care at email@example.com; this will help our team determine what went wrong. For exchanges, all damaged items must be sent to our offices for a new unit replacement.
Common Returns Questions
Is It Easy To Return Items?
Yes - Once your return is authorized, you'll receive a Return Merchandise Authorization (RMA) number via email or by phone.
What Items Are Returnable?
Items purchased in the last 30 days.
How Soon Will I Get My Refund?
Once return is received and processed by our return specialist it may take 3-7 days depending on your banking institution to reflect your statement.
What Items Are Non-refundable?
Safety razors and straight razors
Items marked as final sale.